Return Policy

Last Updated:

Return Eligibility

We accept returns of unworn, unmodified products within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, and with all tags and labels attached.

Custom Orders

Custom-made products are made specifically to your specifications and are generally not eligible for return unless there is a manufacturing defect or error on our part. Please contact us to discuss any concerns with custom orders.

Return Process

To initiate a return, please contact us at help@phefxireix.world with your order number and reason for return. We will provide you with return instructions and shipping address.

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Exchanges

We do not currently offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

Contact Information

For questions about returns or refunds, please contact us:

Email: help@phefxireix.world
Address: 33 Ashley Crescent, London, ON N6E 3P7, Canada
Phone: +1 519 701 1681